First Class Personal Assistant Training Course
Our 4 day Intensive Course will prepare you to deliver an unsurpassed personalized service in the prestigious surroundings from a 7 star hotel to the Royal palaces or even in a sleek private jet with confidence, style and grace.
Our signature course will teach a broad range set of Butler/Personal Assistant skills required to provide
‘The Ultimate Experience’ from an ‘Unforgettable welcome’ to ‘Around the clock’ attention.
The training is delivered by renowned Industry Professionals who will train and coach you to
successfully perform at the highest levels within the Private Service Industry.
This course is advisable to beginner - Intermediate level.
BEFITTING
Exclusive
Luxury hospitality training is our main focus.
The course content is properly designed dedicatedly for front line staff working in prestigious and personalized businesses
CONVENIENT
On-site Delivery
Our courses can be delivered on-site for your convenience and efficient learning ; from the hands-on practice with real equipments at the operating locations.
PROGRESSIVE
Changes observed
Training and maintaining provided
to ensure ROI and ongoing progress
WHY CHOOSE US?
Education should be reachable for everyone.
Assessments and practical exams provided
Post- session
3 month follow up
on progress
Increase service standard by 2X with our learning tools
COST EFFECTIVE
RESULT PROVEN
FULL SUPPORT
POWERFUL TOOLS
COMPLETE CONSULTANCY
We are not just a learning platform. We care to walk with you along the way to success.
The course is not only aim to provide knowledge but also coaching and providing guidance by the insightful and experienced trainers.
who will be happy to share expertise and provide constructive feedback to develop your team through our Post session 3 months assessable development plan.
“Thank you for
your effort.
Very well organized and prepared.
The session
was diligently delivered.”
— Suteera, Exexcutive PA
“The training has been really fun,
eye opening
and
new knowledge gaining..”
— Wisa, Ex Senior flight attendant,Emirates Airline
BENEFITS OF HAVING A STRONG SERVICE CULTURE
-
Greater profits and reduced costs
-
Greater employee motivation
-
Greater customer loyalty
-
Better communication
-
Better organization within the company
-
Richer customer experiences
WHY DO HOTELS NEED A STRONG BUTLER TEAM?
MORE THAN 70% OF GUESTS WERE OVERALL MORE SATISFIED WITH
SERVICES IN HOTELS WITH BUTLER SERVICES
The results showed that guests in hotels with butler service were more satisfied with the quality of services than hotels without butler service regarding welcoming, efficiency in check-in, efficiency in check-out, room cleanliness, room facilities, friendliness of staff, courteous, well mannered staff, language fluency, ability of staff in dealing with guest requests, enthusiasm of staff, sympathetic handling of complaints, neat appearance of staff, confidence of staff, staff performing services adequately in the first time, accurate of message handling, service punctuality, timely and accurate billing, value for money, serving food and beverage. It is interesting that guest were overall more satisfied with services in hotels with butler services than hotels with no butler services. This reflects the importance of butler department and its impact on customer satisfaction in hotel industry.
Based on a research from Peer-reviewed Scientific Journal of Faculty of Tourism and Hotel, Alexandria University