‘First Class Service Delivery’

Training Course

Overview

The ‘First Class Service delivery’ training course is designed from ‘Think like a Butler’, an essence of the 7 star service, delivered by industry’s leading trainer who possesses over 15 years of premium hospitality experience. The Signature ‘Think like a Butler’ concept enables learner to deliver exceptional service with precision, personalization but yet flexible to customer’s unique requirement.

This course enables staffs in any industry with the knowledge and tools to enhances customer experience and deliver exceptional service with the same personalization, attention to detail, ensured loyalty and increased profits that is the definition of First Class Service.

Course Description

The First Class Service Delivery course delivers a unique approach to customer service training. It is a combination of an ‘experiential learning’ - an exciting and fun workshop, yet discussing the essential learning points as well as application part to the learner’s work life.

The knowledge and tools provided will enhance learner’s self awareness of customer service skills ,a greater understanding of customer expectations and give them confidence to succeed in building an attentive and genuine rapport with their customers to consistently deliver exceptional customer services.

Course Syllabus

The course is split into the following modules:
  • ‘Think like a Butler’ - The service excellence mindset

  • Customer Empathy

  • Manage customer interaction : Listen,Observe,Ask

  • Anticipating needs and exceed customer’s expectations

  • Personalization and attention to details

  • Service Recovery Strategy

  • Dealing with complaints

  • Special Bonus : Relationship map for Team Collaboration

  • Tips for Successful cross cultural communication

Course Duration

The First Class Service Delivery Training Course is a 1-day Course

(Approximately 6 hours).

Certificate

On successful completion of this course,learners will receive a Certificate of Achievement award from First Class Service Training Academy in both hard copy and a pdf format.

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