English for Customer Service
Speaking with Understanding. Igniting Service mindset. The ‘English for customer service’ training course is a unique English conversational course which combined with customer service skills learning. In this digital day, our customer needs more than just ‘Script talking’ but ‘Spontaneous reaction to varied needs’.
Not just remembering the phrase, but using it correctly with understanding. This course comes with the knowledge and tools to enhances customer experience and speak English with more confidence.
The ‘English for customer service’ training course delivers a unique approach to customer service training. It is a combination of
• ‘Experiential learning’ - an exciting and fun workshop
• Learning the essential learning points through insightful ‘Story telling’
• ‘Real play’ and practice
The knowledge and tools provided will give learners confidence to succeed in English speaking for building an attentive and genuine rapport with their customers to consistently deliver exceptional customer services.
The ‘English for Customer Service’ Training Course is a 1-day Course
(Approximately 6 hours).
On successful completion of this course,learners will receive a Certificate of Achievement award from First Class Service Training Academy in both hard copy and a pdf format.
‘English for Customer Service’ Training and Consultancy
Our English Course can be
• Tailor-made to fit your specific industry i.e. e-commerce, aviation, hotel and resort or restaurant service
• delivered on site, customized to your specific requirement
• as well as deliver consultancy service according to your request.
Please contact us for further discussion.
Email : firstname.lastname@example.org
Line : @firstclass